Founded in 2007 Group is a UK-based bank controller, recoveries management, and business process outsourcing company operating in both the B2C markets with offices in Glasgow and also Stratford-upon-Avon. Its focus is on understanding its customers' requirements and providing innovative solutions which help assemble triumph both for them and for their clients.
Currently employs over 220 FTE with a capability to expand to 330 FTE across all its extensive sites in Glasgow and Stratford upon Avon to adapt further capacity.
Widely considered a leader when it comes to innovation and the usage of new technologies has established itself as a market leader whilst maintaining its independence from bigger less nimble competitors. Considering that the companies launching back in 2008 and its team have won a number of high profile business awards includingthe best utilization of technologies for its self service customer portal WeWantToSayYes.co.uk and in 2016 for its own voice recognition dialler platform, as well as being recognised for advanced use of technology is thus far the sole DCA to have won both ideal customer and best commercial DCA.
When you operate with nothing is taken for granted, we have the time to get to understand you and your customers, the approach we devise for you is unique to your business requirements and evolves together with our partnership.
Customer support, has always worked with the belief that irrespective of the current situation a client finds themselves dealing with, that they can be and will always stay a valued customer of their clients, this ethos means that works with its clients across a variety of debt kinds and age. In addition to working with clients on overdue arrears and elderly debt balances also works with a number of clients at very early stage arrears, often at a white tag capacity carrying and representing the name of some of the UK's biggest titles.
Investing in our people, we're a professional services business working to a very higher set of standards which are governed by the Financial Conduct Authority, and also as part of the highly recognized Credit Services Association we are dedicated to ensuring that all of our people work into the highest of standards. Development and training play an integral role in the working lives of all employees at all levels, Training doesn't finish once induction is completed but is present during the working environment.
Quality assurance plays a key role in all we do at; QA rolls all parts of our business enterprise and is coated AG - Debt Collection & Debt Collection Scams with our three line of defence and backed up via our own internal click over here audit group and separate compliance capabilities.
Groups senior management staff is made up of some of the most experienced and well recognized professionals in the industry, with more than a 150 years joint experience in the sphere of financials.